iHavenStore CRM Terms and Conditions

Last updated: August 27, 2026.

These Terms and Conditions govern the use of ihavenstorecrm.com and the iHavenStore CRM online service.

By registering, creating an organisation, activating a trial, purchasing a subscription or otherwise using the Service, the User confirms that they have read and accepted these Terms.

1. The Service

iHavenStore CRM is an online software service (SaaS) intended to assist businesses with managing products, services, customers, sales, inventory, documents, subscriptions and other available modules.

The specific functionality available depends on the selected pricing plan, organisation configuration and enabled modules.

The Service is provided remotely over the Internet. No physical delivery is involved.

2. Registration and accounts

To use Service functionality, a User must create an account and provide accurate registration information.

The User is responsible for maintaining the confidentiality of their authentication credentials and for activity performed through their account.

3. Organisations and users

A paid iHavenStore CRM subscription is associated with an organisation. The organisation owner may invite additional users subject to the limits of the selected pricing plan.

Subscription management, payments and automatic renewal are controlled by the organisation owner.

4. Free trial

A free trial may be provided to certain new accounts or organisations. The applicable trial duration and functionality are displayed on the website or in the User's account.

A trial may generally be provided only once unless iHavenStore CRM expressly offers otherwise.

5. Pricing plans

Current prices, functionality, modules, limitations and billing periods are displayed on the website and/or within the Service.

Subscriptions may be offered on a monthly, annual or other billing basis where expressly indicated.

6. Payment

Payments are processed online by an integrated payment provider. Available methods may include Visa and Mastercard payment cards, Apple Pay, Google Pay and other methods shown on the payment page.

Payment card details are processed by the payment provider. iHavenStore CRM does not store complete payment card details.

7. Service delivery after payment

The Service is digital and is provided remotely over the Internet. No physical delivery is required.

Once confirmation of a successful payment is received from the payment provider, the relevant subscription plan is activated or extended automatically.

Access is normally provided within several minutes after payment confirmation. If activation is delayed due to a technical issue, the User may contact support.

8. Automatic renewal

Where automatic renewal is enabled for a subscription, subsequent payments may be charged automatically according to the selected billing period.

The organisation owner may cancel automatic renewal through their account. Cancellation does not immediately terminate access; access remains available until the end of the already paid period.

9. Changing a pricing plan

A User may change the pricing plan or its configuration where such functionality is available in the Service.

Unless otherwise expressly stated when the change is requested, the new plan or configuration takes effect from the next billing period.

10. Refunds

Refund terms and procedures are described in our Refund Policy. Contractual terms for access are also set out in the Public Offer.

11. Service availability

We aim to provide reliable and continuous operation of the Service, but do not guarantee that it will be completely free from temporary technical interruptions.

Access may temporarily be restricted for maintenance, updates, troubleshooting or circumstances beyond our reasonable control.

12. Acceptable use

The User must not:

• use the Service for unlawful activities;
• attempt to gain unauthorised access to systems, accounts or other users' data;
• intentionally create excessive load on the Service infrastructure;
• interfere with the operation of the Service or circumvent technical restrictions;
• use the Service in a manner that infringes the rights of third parties.

13. User data

Users retain their rights to information and content uploaded to the Service and are responsible for the legality of collecting and processing such information.

Personal data is processed in accordance with the iHavenStore CRM Privacy Policy and applicable law.

14. Intellectual property

The software, design, structure, text, logos, user interface and other iHavenStore CRM materials, excluding User and third-party content, are protected by applicable intellectual property laws.

15. Suspension or termination of access

Access to paid functionality may be restricted after the expiration of a trial or paid subscription period where a subsequent payment has not been made.

Access may also be restricted in the event of a material breach of these Terms or applicable law.

16. Changes to these Terms

These Terms may be updated from time to time. The current version will be published on this page together with its latest revision date.

17. Contact information

Website: https://ihavenstorecrm.com
Email: [email protected]
Telegram: @ihavenstore_support