Refund Policy

Last updated: August 27, 2026.

This Refund Policy describes the procedure for cancelling payments and requesting refunds for the iHavenStore CRM online service.

1. General provisions

iHavenStore CRM is an online software service (digital SaaS) provided on a subscription basis according to the selected pricing plan. No physical delivery of goods is involved in providing iHavenStore CRM services.

Payment for a pricing plan grants the Customer the right to use the Service functionality during the applicable paid subscription period.

2. Cases in which a refund may be requested

A Customer may request a refund, including in the following cases:

• an erroneous or duplicate payment;
• an erroneous charge made after automatic renewal had been cancelled;
• inability to receive paid access due to a technical issue attributable to iHavenStore CRM;
• other cases where a refund is required under applicable Ukrainian law.

A refund is not guaranteed in every case and is reviewed individually in light of the circumstances of the specific payment.

3. How to request a refund

To request a refund, please contact our support team:

• Email: [email protected]
• Telegram: @ihavenstorecrm_support

Please provide, where possible:

• your name or organisation name;
• the email address associated with your account;
• payment date and amount;
• payment identifier or other transaction details;
• the reason for the request.

4. Review of refund requests

Each request is reviewed taking into account the payment status, provision of access to the Service, the relevant subscription period and other circumstances relating to the transaction.

If a refund is approved, the funds are normally returned using the same payment method used for the original transaction, unless another procedure is required by the payment provider or applicable law.

5. Refund processing time

Once a refund has been approved, the request is submitted to the payment provider. The actual time required for the funds to appear on the Customer's account depends on the bank, payment network and payment method.

6. Subscription and automatic renewal

Subscription plans with automatic renewal may be charged automatically at the beginning of the next billing period.

The organisation owner may cancel automatic renewal from the iHavenStore CRM account. After cancellation, access remains available until the end of the already paid subscription period, unless the relevant payment is refunded.

7. Effect of a refund

Where a payment is refunded in full, the subscription period or subscription extension created by that payment may be cancelled.

If the initial subscription payment is refunded, paid access granted as a result of that payment is terminated. A previously used or expired free trial is not automatically restored.

8. Seller information

Website: https://ihavenstorecrm.com
Email: [email protected]
Telegram: @ihavenstore_support