Public Offer for Access to the iHavenStore CRM Online Service

Last updated: August 27, 2026.

This document constitutes a public offer by the Provider (the “Provider”), to enter into an agreement for access to the iHavenStore CRM online service under the terms below.

1. General provisions

1.1. This Offer is addressed to individuals, individual entrepreneurs, legal entities and other persons wishing to use iHavenStore CRM (the “Customer”).

1.2. Acceptance of this Offer occurs when the Customer performs an action clearly indicating their intention to enter into the Agreement, including ordering and successfully paying for a subscription plan.

1.3. Upon acceptance of this Offer, an Agreement between the Provider and the Customer is considered concluded.

2. Subject of the Agreement

2.1. The Provider grants the Customer the right to use the functionality of the iHavenStore CRM online service for the duration of the selected subscription plan, and the Customer pays the applicable subscription fee.

2.2. The available functionality, modules, user limits, subscription period and price are determined by the plan or configuration selected by the Customer before payment.

2.3. The Service is digital and is provided remotely over the Internet. No physical delivery of goods is involved.

3. Formation of the Agreement

3.1. To order the Service, the Customer registers an account, creates or joins an organisation, selects an available pricing plan and proceeds to payment.

3.2. Before payment, the Customer is provided with information about the selected plan, its price and duration.

3.3. Successful payment constitutes full and unconditional acceptance of this Offer in the version effective at the time of payment.

4. Prices and payment

4.1. Current Service prices are displayed at ihavenstorecrm.com and/or in the Customer's account.

4.2. Payment is made electronically through an available payment provider.

4.3. Available methods may include Visa, Mastercard, Apple Pay, Google Pay and other methods displayed on the payment page.

4.4. The Customer's payment obligation is considered fulfilled once the Provider or the Provider's information system receives confirmation of successful payment from the payment provider.

5. Service delivery

5.1. Following confirmation of successful payment, the Provider activates or extends access to the applicable subscription plan.

5.2. Activation is normally performed automatically within several minutes after payment confirmation.

5.3. The Service is considered to have commenced when paid access is activated.

6. Subscription term

6.1. The subscription term is determined by the selected pricing plan and may be one month, one year or another period displayed during checkout.

6.2. Where automatic renewal is enabled, another payment may automatically be charged after the end of the current paid period.

6.3. The organisation owner may disable automatic renewal through the Customer account.

6.4. Disabling automatic renewal does not terminate access before the end of the already paid subscription period.

7. Provider rights and obligations

The Provider may:

• update or modify Service functionality;
• perform maintenance;
• restrict access in cases of violation of this Offer or applicable law;
• change pricing for future billing periods.

The Provider shall:

• provide access to paid functionality according to the selected plan;
• provide information about current pricing;
• provide a support contact channel;
• review payment and refund requests.

8. Customer rights and obligations

The Customer shall:

• provide accurate registration information;
• protect their account credentials;
• not use the Service for unlawful purposes;
• pay applicable fees if they wish to continue paid access.

9. Refunds

9.1. Refund conditions and procedures are set out in the Refund Policy, which forms an integral part of this Offer.

9.2. If a payment is refunded in full, paid access or an extension of the subscription created by that payment may be cancelled.

10. Liability

10.1. The parties are liable in accordance with this Offer and applicable Ukrainian law.

10.2. The Provider is not responsible for inability to use the Service caused by the Customer's equipment, software, Internet connection or other circumstances on the Customer's side.

10.3. The Provider is not responsible for temporary failures of third-party banking, telecommunications, hosting or other external systems.

11. Force majeure

Neither party shall be liable for failure to perform its obligations where such failure results from circumstances beyond its reasonable control that could not reasonably have been foreseen or avoided.

12. Intellectual property

Access to the Service does not transfer to the Customer any proprietary intellectual property rights in the software, design, brand or other iHavenStore CRM materials.

13. Data and privacy

Personal data is processed in accordance with the Privacy Policy published on the website.

14. Term of the Agreement

The Agreement enters into force upon acceptance of this Offer and remains effective for the period during which the Customer uses the Service and until all obligations of the parties have been fulfilled.

15. Amendments

The Provider may amend this Offer by publishing an updated version on the website. Unless expressly stated otherwise, the updated version becomes effective upon publication.

16. Dispute resolution

The parties shall attempt to resolve disputes through negotiation. If no agreement can be reached, disputes shall be resolved according to applicable Ukrainian law.

17. Provider details

Website: https://ihavenstorecrm.com
Email: [email protected]
Telegram: @ihavenstore_support